AQUA-LAB SYSTEM ORDERS
STANDARD LEAD TIMES:
Hydra-Flex configures final Aqua-Lab systems based on the details requested by each Customer. To ensure we meet each customers’ needs we have a standard 10-day lead time from the time the final order is placed with Hydra-Flex. At the time you place your order you can choose to put a shipment date that is 10 business days or more in the order information. After the order has been placed and it is within the 10 business day window for the requested shipment we kindly ask customers to make no changes.
ORDER CHANGE FEES:
For previously placed orders that are shipping in less than 10 business days, Hydra-Flex will be willing to change or modify components on your Aqua-Lab system order for a $250 Change Fee. No Change Fee is assessed to order changes that are outside of the 10 business day shipping window.
DELAYED SHIPMENT - WAREHOUSING FEES:
For previously placed orders that are shipping in less than 10 business days, Hydra-Flex will be willing to delay shipment and store the final system in our warehouse for a $250 Warehousing Fee per week. No Warehousing fees will be assessed if an shipment date is changed on orders that are outside of the 10-day shipment window.
At times Hydra-Flex has the capacity to complete an order for an Aqua-Lab system in less than 10 days, but this is not the standard. If a customer requests and expedited shipment date our customer service team will investigate. If possible, we will charge a $500 Expedite Fee to move your order out in 5 days.